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Good Advise: "...a short domain name...is important for several reasons. It is easy to fit into logos, makes a better brand, is more easily recognizable, and is harder to misspell...Long domain names don't fit in forms, on billboards, or in Google PPC ads..." (Dr. Ralph F. Wilson)
Frequently Asked Questions On Hosting
Questions
- What is a "Domain Name"?
- What does a domain do?
- What is a registrar?
- What about New Registration?
- What about Domain Transfer?
- How do I execute a Domain Transfer?
- When do I get my account info?
Answers
What is a "Domain Name"? A domain name is an address. It is the URL. It is also known as your website address. An example of a domain name is emersonart.com.
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What does a domain do? A domain name is more like a map than anything else. It tells computers where to go to find your site. For example, when your computer tries to go to www.emersonart.com, the request is sent through your internet service provider's DNS (domain name server) Database. So your web browser (the program you surf the web with) sends a request to go to www.emersonart.com. Your ISP checks their DNS Database and finds that the domain name of www.emersonart.com points to a particular webhost. It then takes your browser to the correct hosted website.
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What is a registrar? A registrar is a company that registers your domain name for you. If you chose the "New Registration" option during the account setup, your domain registrar is OnlineNic or OpenSRS. You will, however, have to contact us for any updating you need to have done to your domain name. If you chose the "Transfer Domain" option, then your registrar can be a number of different companies out there. If you don't know who your registrar is, contact your old hosting company. Sometimes they may act as a reseller for a domain registrar and in those cases you'll need to contact the hosting company for changes to the domain name.
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What about New Registration?
All new domain registration will take place immediately following the credit card authorization. Your domain should be up and running approximately 2 to 3 days after you register with us. There is no way to expedite this. The reason for the length of time is because all internet service providers (company you use to get internet access) need a chance to catch up to the domain addition. Once the domain is added to your ISP's DNS Database, your site will be up and running. At this point, you'll need to just wait until your domain is ready. What better thing to do with your time than read about all the things you'll need to know.
If you registered with us at least three business days ago, and your domain still has not shown up, please contact us immediately so we can find the issue and resolve it as soon as possible.
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What about Domain Transfer?
Domains that are being transferred may take 3 to 7 days to become available. Remember, that we only attempt to transfer ownership of the domain if you request it. If you rather keep the ownership with the current registrar, you need to contact them and update your name servers. This part of the setup is crucial to the proper set up of your domain. You must change the name servers to ours. We send you the names when you order hosting.
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How do I execute a Domain Transfer?
When you first choose to transfer a domain to us, we do not automatically become your registrar. When you choose "transfer" during sign up, a Domain Transfer e-mail is sent to you with instructions on changing your registrar.
If you do not have access to that e-mail, please contact us in order to initiate the registrar transfer.
Before a registrar change can be made, the following MUST be true:
1) The domain whose registrar is changing must have been active for at least 60 days. An expired domain or a new domain registered less than 60 days ago cannot be transferred to a new registrar. These are not our policies, these are the policies of ICANN, the organization that oversees all domain name registrations.
2) You must have access to the ADMIN email address listed in the domain's WHOIS entry. When a transfer of registrar is initiated, an email from the current registrar is sent to the admin email address to confirm that the owner of the domain accepts the registrar change.
3) The domain CANNOT be in a LOCKED status. If it is, please contact the current registrar, have them unlock the domain, and then request a registrar transfer.
If you have any further questions about the transferring of registrars, please contact us. We are happy to clear up any confusion.
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When do I get my account info?
Within the first 6 to 24 hours (1 business day) you will receive an "account letter" which will include all of your account settings. Once you receive the letter you can get started. If you registered over 2 business days ago and still have not received an account letter, please contact us so we can resolve the issue as soon as possible.
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